Quationair on Airtel Broadband Customer Satisfaction Essay Example for Free

Quationair on Airtel Broadband Customer Satisfaction Essay QUESTIONNAIRE BASED ON CUSTOMER SATISFACTION NAME OF THE ORGANISATION:†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ ADDRESS / OFFICE (1) .†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ BRANCH OFFICE / HO .†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.( INDIA / ABROAD) CONTACT NO. (S).. (1) †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ (2) †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ INFORMATION COLLECTED FROM †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ DESIGNATION/ E-MAIL ID †¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ NO. OF INTERNET USERS †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ HOURS OF USAGE PER DAY. * * ABOUT YOUR ORGANISATION SYSTEM ADMINISTRATOR†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. IT MANAGER †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 1. Overall, how do you feel about your experience with BHARTI as your Internet Service Provider? Excellent[ ] Very Good[ ] Good[ ] Fair[ ] Poor[ ] 2. Rate the following aspects of your internet connection from BHARTI ExcellentVery GoodGoodFairPoor Reliability[ ][ ][ ][ ][ ] Speed[ ][ ][ ][ ][ ] Busy signals[ ][ ][ ][ ][ ] Disconnects[ ][ ][ ][ ][ ] 3 In speaking with your support representative, how would you rate the following as friendly, as professionalism or as in interested in solving your problem? a. Friendly As friendly as I expected[ ] Friendly[ ] Average[ ] Less friendly than I expected[ ] Unfriendly[ ] N/A[ ] b. Professionalism As professional as I expected[ ] Professional[ ] Neither professional nor unprofessional[ ] Less professional than I expected[ ] Unprofessional[ ] c. Interest in solving your problem As interested as I expected[ ] Very interested[ ] Interested[ ] Neither interested nor uninterested[ ] Uninterested[ ] 4.When solving your problem, how would you rate the information provided? Extremely well presented and understandable [ ] Well presented and understandable [ ] Sufficient to solve the problem [ ] Difficult to understand [ ] Extremely difficult to understand [ ] N/A [ ] 5. Understanding of the problem Very satisfied that my problem was understood[ ] Somewhat satisfied that my problem was understood[ ] Unsure that my problem was understood[ ] My problem was not understood [ ] Did not have the ability to solve my problem [ ] 6. Was your problem solved on this call? Yes[ ] No[ ] Do not remember[ ] Other ___________________________________ 7. If your answer to the previous question was no, why? The problem was caused by a piece of software other than Bharti software. [ ] The problem was due to a network or server outage.[ ] The problem was with my system or phone lines. [ ] I got transferred to someone who could fix my problem. [ ] I got frustrated and decided it was not worth fixing my Problem. [ ] The rep lacked the knowledge to resolve the problems With my Bharti software and connection correctly. [ ] Other ___________________________________ 8. If you needed to contact Bharti’s technical support again and were given the option to speak with this representative, would you? Yes[ ] No[ ] Undecided[ ] 9. How would you rate Bharti technical support as compared to that of other companies? Much better than other companies’ technical support.[ ] Better than other companies’ technical support.[ ] About the same quality as other companies technical support.[ ] Worse than other companies’ technical support.[ ] Much worse than other companies’ technical support.[ ] I have never contacted another company for technical support.[ ] N/A[ ]

Cuban Economics Essay -- Essays Papers

Introduction Modern Cuba is a country born of struggle. The revolutionary movement that formed the modern day government has remained in power for more than forty years. Indeed, the Cuban government is perhaps one of the most stable governments in the region. This fact is made even more evident by the recent fall of democracy in Haiti. However, the past ten years has seen a marked change in Cuban economic policy. Ostracized from the international community and faced with an embargo imposed by the United States, Cuba has turned to various sources of economic reform in order to survive in a global market. Background (1959 – 1991) During the early period after the revolution, Cuba’s primary economic base was based upon one agricultural resource: sugar (Packenham, pg. 137). Without a diversified agricultural or industrial base, Cuba was forced to become dependent on the only superpower that shared its political ideology, the Soviet Union. Indeed, Cuban trade with the Soviet Union reached a level of 69 percent in 1978, a level equivalent to the amount of trade conducted with the United States prior to the revolution (Packenham, pg. 139). As Cuba entered the 1980’s, it was plagued with the same problems that had plagued it since its inception: dependence on one agricultural produce and on one major trading partner. In the estimate of Carmelo Mesa-Lago, most of the Cuban growth from 1960-1984 came as a result of the $40 billion in Soviet aid (â€Å"Cuban Economy†, pg. 187). Leading up to the collapse of the Soviet Union, the Cuban economy was in a terrible condition. In 1986, the economic growth in planned prices was only 1.4 percent compared to a planned rate of 3 percent. Labor productivity fell 1.6 per... ...orida Press (1994). Packenham, Robert A., â€Å"Cuba and the USSR since 1959: What Kind of Dependency†, pgs. 135-165 in Louis Horowitz ed., Cuban Communism (7th ed.), Transaction Publishers (1989). Perez-Lopez, Jorge F., Cuba’s Second Economy: From Behind the Scenes to Center Stage, Transaction Publishers (1995). Theriot, Lawrence H., â€Å"Cuba Faces the Economic Realities of the 1980’s†, pgs. 257-276 in Louis Horowitz ed., Cuban Communism (7th ed.), Transaction Publishers (1989). Watson, Hilbourne A., â€Å"The Techno-Paradigm Shift, Globalization, and Western Hemisphere Integration Trends and Tendencies: Mapping Issues in the Economic and Social Evolution of the Caribbean†, pgs. 59-88 in Joseph S. Tulchin, Andres Serbin, and Rafael Hernandez eds., Cuba and the Caribbean: Regional Issues and Trends in the Post-Cold War Era, Scholarly Resources (1997).

Chimerism in Humans

Chimera according to the genome glossary is an organism which possesses cells or tissues with a different genotype. This can be caused due to mutated cells of the host organism or cells from a different organism or species. According to Greek mythology, the original â€Å"Chimera† (pronounced as kih-MEE-ra, and the adjective form â€Å"chimerical† pronounced as kih-MER-ih-cal) was a fire-breathing female monster with the head of a lion, the body of a goat and the hindquarters of a dragon. The terrifying Chimera may have merely been a product of a substandard family environment — her father was the giant Typhon, her mother the half-serpent Echidna. Her siblings were the Cerebrus (the three-headed hound who eventually found work guarding the gates of Hell), Hydra (a nine-headed aquatic monster) and Orthrus (the runt of the litter, a prosaic two-headed dog). As per the mythology, Chimera pounced around making everyone wretched until one day a man named Bellerophon, riding on the winged horse Pegasus slays her. [Author unknown, Chimera, 2004] Though believed to be a mythological epic, it was found that cases of Chimera were actually prevalent in humans when certain intriguing criminal cases erupted. One such case was when a woman has been raped by a man and the women claimed a particular person to be the culprit. However, the crime justice authorities had found it difficult to convict the suspect. It so happened that the DNA taken from his blood sample did not match the DNA of the suspect. However, extensive investigation and the victim’s statements revealed it to be same person being responsible for the crime. When another series of DNA tests were taken from the suspect, this time from his hair sample it was found that the DNA sample perfectly matched. This revealed a breathtaking phenomenon among human genome which has resulted in various problems in the criminal justice system. Those people who have two types of DNA in their body are called chimeras after the mythological creature with a head of lion, body of a goat and a tail of a serpent. These people are sometimes also referred to as mosaics. It has found that these people have two different types of DNA in various parts of their body. Though a rare occurrence, this could have been due to various reasons. [Vladar, 2004] One of the common reasons is that chimeras are formed if developing fraternal twin embryos join together to become one embryo. This is something which is completely opposite of identical twins who are formed when a single embryo splits into two. This occurrence takes place in the very early stages of the embryo development i.e. when it is still in the form of unspecialized cells, so when it develops the baby that is born is healthy but with two types of DNAs. It is also found that fraternal twins don’t have same set of DNA, however, they the two fraternal twin embryos fuse together it results in chimera. Another reason for chimeras to form is when developing fraternal twin share the same blood supply. This usually happens when the twins with different DNA share a placenta in the mother’s womb and cells from their blood mix together. This results in the twins being chimeras based on only their blood as other cells are not affected by the blood supply. Chimeras are also formed through some mistakes or mutations taking place in the division of the cells in the development embryo. This mainly takes place when the cells split into two so that they are able to be formed into more of themselves for the growth of the embryo. It also results in the the doubling up of the DNA by the cells which gets divided between the two new halves. During this process, if something goes wrong, then some new cells result in having different DNA. If this happens in the early stages of the development, then the tissues which are developed from the cells will have different genotype. It is difficult to gauge the exact number of chimeras in the world. We are able to find out whether a person is a chimera or not only when his / her DNA is analysed. This causes varied problems with regards to solving of crime cases and also results in complication with regards to donation of organs. In recent years, exciting results have been found out that a section of genetically incompatible cells may contribute to conditions like infertility, autism and Alzheimer's disease. [Migliore, L et al, 1999] Human chimeraism came into being with advent of blood typing and it was found that some people had more than two types of blood group. Most of the cases of chimeraism are the blood chimeraism i.e. non-identical twins sharing a blood supply in the womb. Twin embryos often share a blood supply in the placenta, allowing blood stem cells to pass from one embryo and settle in the bone marrow of the other, seeding a lasting source of blood. As a result, almost 8% of non-identical twin pairs have chimeric blood. [van Dijk, B A; Boomsma, D I and de Man, A J M, 1996] Apart from those who have chimera due to different blood types, there are even larger numbers of people who have this phenomenon due to carrying smaller numbers of different blood cells that may have passed through the mother and the fetus across the placenta or persist from a blood transfusion. It has also been analysed that the presence of some foreign white blood cells might be the cause for autoimmune diseases wherein the immune system affects the body’s own tissues. [Nelson, J L, 2002] True chimeras are usually identified when they possess male and female cells resulting in the formation of hermaphrodites or any related problem in the person’s sexual organs and their chromosomal sex is identified by their blood test. So the real number of chimeras and mosaics are much more than those that have been identified till date. Unless and until a chimera comes forward to get his blood sampled or has been convicted for a crime, it wouldn’t be possible to know whether he actually is a chimera. This has resulted in further complication in solving some crime justice cases. It has been also analyzed that with the increase in in-vitro fertilization (IVF), there has an increase in the cases of chimeras. To avoid infertility among women, IVF has been quite common in the present day scenario. In this process, two or more embryos are placed in a woman’s uterus so there is an increased success rate. This results in 25% more cases of twin pregnancies than expected. With the increased number of twins, there is likelihood of more cases of chimeras. This was proved by Bonthron who found out that the British hermaphrodite boy who was a chimera was formed by IVF. Strain, L; Dean, J C S; Hamilton, M P R and Bonthron, D T – 1998] According to various tests undertaken along with ultrasound examinations performed on the mother who was carrying the single fetus, the baby that was born had a normal right testis and a semi-developed left testis. An operation was conducted when the child was 15 months old and the surgeons removed â€Å"an abnormal gonad and vas deferens.† Pathology studies later exposed that these were actually an ovary with a fallopian tube attached. Studies revealed that the child's chromosomes had both female (XX) and male (XY) cell lines. This was explained to be that the child was an exceptional case of a true chimera which was a mixture of two embryos from separately fertilized eggs. The other likelihood was that two different sperm had unusually developed into a single mature egg before cell division had taken place. To distinguish between these possibilities, the researchers analyzed DNA near the centromeres of the child's chromosomes, which are involved in cell division. [Author unknown, DNA puzzle of mother ‘made of two women', 2004] Apart from this, the study conducted also revealed that chimerism can occur naturally, resulting in children with vague genitalia, however published data on the phenomenon is very restricted and many XX/XY children may go unnoticed. Even so, the fact that chimerism occurred in a child born following in vitro fertilization should be taken seriously. [Author unknown, 2004 In Vitro Fertilization Results In Chimera, 2004] Considering these above points, it is becoming more and more difficult for the crime justice system to analyze the crime due to the increase in the cases of chimeraism and mosaicism which in turn is increasing with the increase in in-vitro fertilization. The criminals are able to move about freely as their blood samples usually differ from their other DNA samples taken from different parts of the body. It is also becoming difficult for the crime justice system as well as the medical system to analyze the exact number of chimeras as it is very difficult with the increase in mutations.

Paradise of the Blind Essay - 1520 Words

Work in Translation Paradise of the Blind by Duong Thu Huong Final Draft Name: Chung Yee, Lee Candidate number: 003072-225 Year 11 QASMT Teacher: Ms Jennifer Russel Word Count: 1477 Work in Translation Paradise of the Blind by Duong Thu Huong In the novel, Paradise of the Blind, written by Duong Thu Huong originally in Vietnamese and translated into English by Phan Huy Duong and Nina Mcpherson, the author constructs characters Aunt Tam and Uncle Chinh as analogs of conflicting political ideologies of 20th century Vietnam in order to display her opinions on its effectiveness in attaining proclaimed paradise. The characters are constructed to differently express the author’s voice towards extremist ideologies, Uncle Chinh†¦show more content†¦The author has used the juxtaposition to represent the disillusioned result of a successful employment of communism, heaven, to the reality of communism, tragedy, the result of failure in the employment of communism. Duong also provides her opinion about the capitalist ideologies through the characterisation of Aunt Tam. In contrast to Uncle Chinh, Aunt Tam was constructed as a character with protagonist nature. â€Å"Aunt Tam was beautiful. Few women could boast such fine features.† (Hang, page 250) Aunt Tam was conveyed by the author as a metaphor of beauty and was represented by the author to be an example in the successes in achieving the capitalistic goal of wealth. The emphasis on the word â€Å"few† could be placed as the idea that success in capitalism belonged with a minority and suggests impracticality of the capitalistic ideals. The disregard for capitalist ideals by 20th century Vietnam however has been constructed by the author throughout the novel. The effect on the peasantry had been constructed by Duong in relation to the character Que. Within the book, the close paternal relationship of Que and Hang had deteriorated since the beginning of her relationship with Aunt Tam. â€Å"Because Aunt Tam had taken me under her protection†¦a kind of indifference had slipped into our relationship.† (Hang, page 136). The author has inserted tragic tone of voice used to express the strain in Hang and Que’s as Hang’s relationshipShow MoreRelatedAnalysis Of Paradise Of The Blind 1480 Words   |  6 PagesAnalysis through the Feminist Lens of the Women in Paradise of the Blind In Paradise of the Blind there are many themes throughout the book, major ones including family, culture, and power. Throughout the story, the reader can see that Que and Aunt Tam are foils of each other in a feminist aspect. While they are both living in the same culture, the decisions they make throughout their lives ultimately show their different perspectives in situations involving money and own well-being. Through thisRead MoreParadise of the Blind Essay1223 Words   |  5 PagesWorld literature two Statement of intent I plan to elaborate on the political aspects of Paradise of the Blind by writing a formal letter to the Vietnam government. The Vietnam government banned this book from the country because of the all encompassing political aspects included in the book. In the authors books all of the aspects of life are demonstrated and the total view was an unattractive image for the leaders. This book was banned because it went against what a government hopesRead MoreAnalysis Of Paradise Of The Blind 1483 Words   |  6 PagesLove in Paradise of the Blind As one explores the novel, Paradise of the Blind, the author Duong Thu Huong shows occurrence of the concept of love throughout her novel by manipulating each character to show this through both their actions and emotions. Although the characters are manipulated by the author to show love, it is the interactions between them that show us the deeper analytical meaning behind their perspectives of love. Thus, the concept of love is prevalent throughout Paradise of theRead MoreParadise Of The Blind Essay1871 Words   |  8 Pages The significance of children in Duong Thu Huong’s Paradise of the Blind IB English Literature – WIT Assignment Reflective Statement Word Count: 370 Works in Translation Essay Word Count: 1404 Reflective Statement: â€Å"How was your understanding of cultural and contextual considerations of the work developed through the interactive oral?† Upon listening to the interactive orals, there is a distinct difference in the ideas presented by the author in the work, which does not apply with situationsRead MoreThe Roles of Food in Paradise of the Blind1327 Words   |  4 Pages1980s, Duong Thu Huong s Paradise of the Blind narrates the life of a 20 years old Vietnamese lady, Hang, as she makes a long train ride to Moscow where she reflects on her childhood in Vietnam during the time of Communist reign. Throughout the novel, Huong conveys the story in the perspective of Hang using different motifs. Unquestionably, one such motif is the use food, which is recurrent and significant. In the two selected passages from Paradise of the Blind, Huong emphasizes that food,Read MoreParadise Of The Blind, By Duong Thu1448 Words   |  6 PagesIn the story of life, time is a ravenous beast, destroying and building regardless and apathetic to whom it affects. An inescapable thing that never dies, but plagues people with its shapes of p ast, present, and future. In Paradise of the Blind by Duong Thu Huong, Duong doesn’t hold back when exposing the ugly face of the past. Hang, the protagonist, faces poverty, a broken family, and the loss of love from an early age, which force her mature quickly and harshly. Her exposure to such extreme, difficultRead MoreParadise Of The Blind Reflective Statement1819 Words   |  8 PagesReflective Statement: Upon first reading Duong Thu Hong s novel Paradise of the Blind, I was quite unaware about Vietnam after the Vietnam war and some of the paramount hardships with which people were faced with. However, the interactive oral discussions have given me a different perspective on the novel and I was able to delve into the subtleties and complexities of Vietnamese culture and some of its key characteristics. We discussed the significance of food within the novel. Prior to theRead MoreAnalysis of Chapters 8 and 9 in Paradise of the Blind785 Words   |  4 Pagesï » ¿Paradise of the Blind – Chapters 8 and 9 Write an analysis of how Chapters 8 and 9 explore the connection between culture, food and community The interdependent connection between culture, food and community is pivotal in the demonstration of the importance Vietnamese tradition in Paradise of the Blind. Chapters eight and nine focus on the importance of culture through family particularly evident in the way food acts as an expression of this culture. Food is also used to establish a sense of communityRead MoreHow Communism Affects Social Classes in Paradise of the Blind and House of the Spirits1589 Words   |  7 PagesHow Communism Affects Social Classes in Paradise of the Blind and House of the Spirits Word Count: 1500 Communism is the idea of a classless society; a society in which there are no distinctions between social classes and where all government systems are abolished. A communist society normally aims to allow individuals to obtain a common political status. Communism, in general, disagrees with old traditions of social classes (What is Communism?). When communism develops in a society, socialRead MoreHow Does Corruption Affect The Families And The Two Young Female Protagonists Portrayed1257 Words   |  6 PagesHow does corruption affect the families and the two young female protagonists portrayed in Americanah (Chimamanda Ngozie Adichie) and Paradise of the Blind (DÆ °Ã† ¡ng Thu HÆ °Ã† ¡ng)? Americanah by Chimamanda Ngozie Adichie and Paradise of the Blind by DÆ °Ã† ¡ng Thu HÆ °Ã† ¡ng offers insight into our world and gives us a greater understanding of our surrounding through the places, events and characters that envelop the stories. Adichie’s novel, published in May 2013 and set in the early 1990’s and onwards focusses